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Viva Air (Peru)


185 reviews
Headquarters: Jorge Chavez Intl Airport, Lima Peru 011 51 1 7050107 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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185 Reviews from our TripAdvisor Community

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185 reviews from our community

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Showing 88: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

As the title describes. They take $10 to check you in at the airport. Not knowing Spanish, we were unaware (as this apparently is stated when purchasing online but only in Spanish even though the purchase was completed in English). No help whatsoever. Worst service! In addition this this, the seats are tiny and leg room is minimal - I...

Date of travel: December 2018
More 
Domestic Economy Lima - Iquitos

Helpful?
1 Thank Julie P
Lauria, Italy
Level 5 Contributor
87 reviews
62 helpful votes
Reviewed 4 days ago
NEW

I thought ryan air took the biscuit for cheap behaviour and appalling customer service. This company splits up passengers so they will purchase a seat to be near their loved one. Our flight was half empty and yet i was told a couldnt sit with my partner unless i purchased the seat. What cheap,cynical practice is this? Dont care how...

Date of travel: December 2018
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Domestic Economy Cusco - Lima

Helpful?
1 Thank Stephen N
1 review
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

So I’m used to low cost airlines, living in the UK we have two well known for their hidden costs. However when my girlfriend arrived to the airport we were charged for both checking in and our bags. This was annoying but then I asked if we were sat together and they had deliberately separated us. Of course there was...

Date of travel: December 2018
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Domestic Economy Lima - Tarapoto

Helpful?
1 Thank Voyager743174
1 review
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

Lots of hidden costs, they charge 15$ to check in at the airport. Plane is small and crowded. Don’t fly with viva air if you have another option

Date of travel: December 2018
Domestic Economy Iquitos - Lima
Helpful?
2 Thank 935morrisb
Level 2 Contributor
4 reviews
4 helpful votes
Reviewed 1 week ago

When checked in on the Lima airport, I was told that I have to pay the service fee for $16 each way each person, because I didn't check in online and print out the boarding pass. We were traveled all the way from US to Peru, it is impossible to check in online and print the boarding pass, that is...

Date of travel: December 2018
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Domestic Economy Lima - Cusco

Helpful?
1 Thank Zhining C
Arequipa, Peru
3 reviews
4 helpful votes
Reviewed 1 week ago via mobile

First of all, they charge for everything you can imagine of, they won't send the boarding ticket to your email (if they do, you're lucky), electronic ticket would not be accepted, so if you bring your electronic ticket, you will have to pay extra 50 soles (17USD), just to print the ticket that they didn't send you, and you will...

Date of travel: December 2018
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Domestic Economy Iquitos - Lima

Helpful?
1 Thank edwardl577
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 1 week ago

What a scam. My ticket said that I am allowed a carry on for 6 pounds, but when I arrived for check in, they said it is meant for "personal" when it is clearly said carryon luggage and met the size requirement. When I said that I can buy on line because it is cheaper, they said it is too...

Date of travel: November 2018
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Domestic Economy Lima - Cusco

Helpful?
1 Thank Sab S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

The VivaAir Company is the worst company to travel. They try to stole you in many ways. First of all, be careful: you buy the ticket by the internet, but you’ve to print it. otherwise you’ve to pay like 54 soles (14 euros) to print the page received in your mail through the company. Second think: don’t go to the...

Date of travel: November 2018
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Domestic Economy Cusco - Lima

Helpful?
1 Thank 407ant_nioc
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Awful, constantly trying to rip you off, staff very uncaring. Wouldn't send me a boarding pass and then charged us for not printing one. Seats are very small, desk opened really late so we had to rush for the flight

Date of travel: December 2018
Domestic Economy Santa Marta - Medellin
Helpful?
1 Thank samp756
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

They canceled my flight and told me I had to pay for a new one. No refund, nada. Employees didn't care at all!! Terrible, just terrible

Date of travel: December 2018
South America Economy Bogota - Lima
Helpful?
2 Thank GlobeTrotting495354
See travel tips for airlines
“never booked flight from this airline”
zhiningc, 10 Dec 2018 | Read review
“print your boarding pass before going to an airport , but do yourself a favor and don't use this airline”
sabris344, 7 Dec 2018 | Read review
“read the website, buy luggage directly through the website and not a travel agency”
Marcusfy, 29 Nov 2018 | Read review
“Choose another airline”
scottbJ9534ED, 8 Nov 2018 | Read review
“Don't use them!!!!!!”
W3605TJkaties, 26 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Viva Air (Peru)
Viva Air (VV) is a low cost airline operating within Peru. The airline is the Peruvian branch of Viva Air (VH) of Colombia. Flight operations are performed with Airbus A320-200 aircraft configured with 180 standard seats. A note of interest is that the airline commenced service in 2012 and is the result of the founder's Stanford University degree project.
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