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Viva Air Peru


110 reviews
Headquarters: Jorge Chavez Intl Airport, Lima Peru 011 51 1 7050107 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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110 Reviews from our TripAdvisor Community

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110 reviews from our community

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Showing 48: English reviews
Madrid, Spain
Level 6 Contributor
126 reviews
55 helpful votes
Reviewed today
NEW

The airline assign the seats randomly. If you want to travell with your wife you must pay an extra fee, The airline doesn't send the checkin link to your email, even though your seats are assigned you have to pay extra fee. I've seen an old man crying in the customer support office because he was refused to board due...

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Domestic Economy Pereira - Medellin

Helpful?
Thank Javier C
Toronto, Canada
1 review
Reviewed 4 days ago
NEW
via mobile

This airline cancelled our flights literally right before boarding. Tried to rebook people for two days later !! Many lost their connecting flights!! The agents at the airport did nothing to assist people. They told us to call the call centre which has a nonstop busy signal. They offered to give a refund but then ran out of money and...

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Domestic Economy Cusco - Lima

Helpful?
Thank WineJelly
Hardy, Virginia
Level 4 Contributor
38 reviews
21 helpful votes
Reviewed 4 days ago
NEW
via mobile

I start my review by saying I wish we looked at the reviews here before booking. What a mistake!! They are the worst. Our flight was cancelled because of “wind.” Yet every other airline flew. Why?? Because (especially Latam and Aviento airlines) have good planes. Viva air planes are not up to any code and can’t handle even a gust...

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Domestic Economy Cusco - Lima

Helpful?
Thank ScottS_540
Cusco Region, Peru
1 review
Reviewed 4 days ago
NEW
via mobile

This airline is a joke. Don't use it under any circumstances. Cancelled a flight and was unable/unwilling to issue a refund. Ticket counter people/staff were rude, unwilling to help.

Domestic Economy Cusco - Lima
Helpful?
Thank rwdorman
Los Angeles, California
1 review
Reviewed 1 week ago via mobile

Don't fly with this company. They charge you for air. This is the one company in the world that I've used that charged me for my backpack. Also 50 soles to print a boarding pass.

Domestic Economy Lima - Iquitos
Helpful?
Thank christianlibby
Belgium, Wisconsin
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Pay a bit more but don't use this company. This are scammers. I used it 4 times and all the 4 times I had problems. They changed departure without inform us and we lost our flight. We used cancellation insurance and after 5 months still no refund. Horrible company.

Domestic Economy Bogota - Medellin
Helpful?
Thank Brokenwindows
Ankara, Turkey
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed 1 week ago

Never use that airline. If you use, it is highly probable that you will be upset. Do not fall for its price, so-called airline takes at least two fold of the ticket price from you. They are systematic thieves. Airline does not allow you to check-in, nor give you a boarding pass.When you go to airport for check-in they charged...

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Domestic Economy Cusco - Lima

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Thank gezgin20172017
London, United Kingdom
1 review
Reviewed 1 week ago via mobile

Changed flight time and didn’t inform us. No check in assistance at the airport and completely uncontactable. Their check in and seat allocation was dodgy on the way out. This airline is bordering on criminal and is the worst airline I have ever flown with or attempted to fly with. We had to buy a new flight as a consequence...

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Domestic Economy Cusco - Lima

Helpful?
Thank djh012018
Nuremberg, Germany
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed 2 weeks ago

I used viva airline two times and both times it the flight was delayed for some reason. That a flight delay happens is totally ok, but not 2 times in a row. But after talking with other people I also figures out, that the airline is known for not being on time... So if you have an important appointment after...

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Domestic Economy Lima - Arequipa

Helpful?
Thank Paulalia
Fortaleza, CE
1 review
Reviewed 2 weeks ago

At check-in in Cuzco, I was informed that my name, and my wife's, were not on the boarding list. You have to buy 2 tickets in order not to lose the Lima connection to São Paulo / Brazil. Who will repay me?

Domestic Economy Cusco - Lima
Review collected in partnership with Sky-tours

Helpful?
Thank falcantara54
See travel tips for airlines
“Watch the checkin”
JavierC354, 16 Oct 2018 | Read review
“Just don't fly on them.”
henrypatrickjamesi, 27 Sep 2018 | Read review
“There are many Airlines covering LIMA - CUSCO - LIMA. We had a great flight back with AVIANCA.”
Alex4Surf, 22 Sep 2018 | Read review
“Had a 'decent' experience, but have only flown them twice.”
danielrR4169WO, 19 Sep 2018 | Read review
“limited luggage”
condorgo, 18 Sep 2018 | Read review
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