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Viva Air Peru


38 reviews
Headquarters: Jorge Chavez Intl Airport, Lima Peru 011 51 1 7050107 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38 Reviews from our TripAdvisor Community

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38 reviews from our community

Filter reviews by popular destinations:
All reviews Lima Cusco Arequipa Cartagena Santa Marta Medellin San Andres Island Bogota Iquitos
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Showing 14: English reviews
Level 4 Contributor
39 reviews
8 helpful votes
Reviewed 6 days ago
NEW
via mobile

Budget airline at the very worse end of spectrum. Passengers are treated like cattle and nuisance. Especially if you don’t speak Spanish. Beware the tricks of this airline 1. Charge you 66,0000 COP/ per person unless you have paper boarding pass 2. Charge you 10,000 COP /Kg after 15 Kg hold luggage 3. Charge you 200,000 COP for hand luggage...

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Domestic Economy San Andres Island - Cartagena

Helpful?
Thank Patrick S
A TripAdvisor Member
Reviewed 1 week ago via mobile

It is not very often that people go out of their way to be nasty. However that’s exactly what happened to us on this flight. We were asked to pay 33000 COPs for not checking online beforehand. Even though I showed them my internet history, where I had repeated attempts made at trying to check in online on their webpage...

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Domestic Economy Cartagena - Medellin

Helpful?
Thank A TripAdvisor Member
Yyz
Level 1 Contributor
3 reviews
Reviewed 1 week ago

Being FULLY aware that this is a budget airline, doesn't mean they're free of scams and horrible service. So to those who say we can't complain because we're ignorant - we're not. It's a scam airline and I have ridden on many budget airlines, which some actually go above and beyond what you pay for like servicing free drinks and...

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Domestic Economy Lima - Cusco

Helpful?
Thank 2008europetrip
1 review
Reviewed 1 week ago via mobile

The service was extremely bad and rude. We arrived at the airport, did our online check-in and went to the counter. There they told us we had to check-in again at 15 dollars expense per person. We tried to explain but they had no mercy our any understanding.

Domestic Economy Lima - Iquitos
Helpful?
Thank Jelles W
Salzburg, Austria
2 reviews
Reviewed 1 week ago via mobile

This airline will rip you off with hidden costs pretty much everywhere: from printing a boarding ticket (15$) to extra charges for luggage (35$) ! I’d never fly with it again.

Domestic Economy Lima - Cusco
Helpful?
Thank paladinfr
1 review
Reviewed 2 weeks ago via mobile

Usually I don’t have many complaints for airlines, especially for short flights. This “airline” is absolutely HORRENDOUS. $20 USD to PRINT our passes. Other places around the world, they pay YOU not to print, and/or waste paper. We had so many issues with their online service and when we called with a reference number the employees are clueless. We watched...

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Domestic Economy Lima - Cusco

Helpful?
Thank Jess P
Lima, Peru
2 reviews
Reviewed 2 weeks ago via mobile

Being a low cost airline I am not surprise about paying for extras! However, almost US$20 for a boarding pass is too much ( I had mine as a pdf on phone but they insisted must be printed) it hurt to pay 55 soles for that... This is a rip off policy and as bad as it can be, not...

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Domestic Economy Cusco - Lima

Helpful?
Thank Best_Peru_Tours
Abu Dhabi, United Arab Emirates
Level 3 Contributor
20 reviews
17 helpful votes
Reviewed 4 weeks ago

Change the timing frequently, they send an email in Spanish, we didn't know what was happening, we purchase the fast track, which has a queue with less people, but no staff to serve the fast track, we almost waited for the staff for the same period if we havdn't purchased the fast tack, and you have to print out your...

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Domestic Economy Lima - Cusco

Helpful?
Thank WaelRock
Level 3 Contributor
13 reviews
10 helpful votes
Reviewed 4 weeks ago via mobile

I had a flight from Lima to Cusco with viva air just his morning. After reading so many bad reviews I was at first a bit doubtful and nervous of what to expect. But the flight exceeded my expectations. People complain of service ... but it is a low budget airline. We had only carry on baggage (which was a...

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Domestic Economy Lima - Cusco

Helpful?
Thank Alicia Y
Auckland Central, New Zealand
Level 1 Contributor
4 reviews
Reviewed 11 July 2018 via mobile

I have recently flown with Viva Air and was amazed at how this airline would make me pay for things I would expect included in an air fare. I purchased this flight online and showed up at the airport to ‘check in’ on time. I was soon told I need to have my boarding pass printed out. I showed my...

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Domestic Economy Santa Marta - Medellin

Helpful?
Thank hgrayson14
See travel tips for airlines
“Print out your boarding pass before you go to the counter, and don't pay for the fast track service”
WaelRock, 19 Jul 2018 | Read review
“No se dejen llevar por comentarios inconsistentes”
RomanoA32, 13 Aug 2018 | Read review
“Hagan el check-in anticipado e impriman su boarding pass porque la aerolínea se aprovecha, si no lo haces te cobran $16 USD por ello”
theblackcatcafebar, 10 Aug 2018 | Read review
“Infórmense bastante bien sobre los extras que te cobran.”
69fernando, 3 Aug 2018 | Read review
“Observar bien los servicios adicionales, son económicos si se compran con antelación”
panchocp, 1 Aug 2018 | Read review
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