SereneAir

Headquarters: 13K, Moiz Centre, Islamabad Pakistan

00 92 1117 37363

Website

2.0156 reviews

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Trip51836054322

2 contributions

Worst Airline to fly with SERENE AIrline

Islamabad - KarachiDomestic

pathetic service, worst service ever. Cancelled the flight for no reasons at all, No answer on customer service, no reply on messages Dont every fly with serene air

Date of travel: February 2025

Written 27 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Roving45691961115

1 contribution

Never Buy Their Tickets -- They need to go out of business

Islamabad - KarachiDomestic

The worst airline ever. Always cancels flights at the eleventh hour! I will never book them again! I missed a VERY IMPORTANT event. There's no time left to book another flight.

Date of travel: February 2025

Written 25 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hamza W

1 contribution

Request: full compensation for my loss

Karachi - IslamabadDomestic

Dear Serene Air Team, I booked a flight from Karachi to Islamabad on February 21st (PNR: M0EXBB), scheduled for 10:00 PM – 12:15 AM. Due to multiple delays and cancellation, I missed an important meeting and had to book an alternate Air Sial flight for 69,000 PKR. I request full compensation for my loss. If not resolved promptly, I will escalate this matter to higher authorities. Kindly respond at the earliest.

Date of travel: January 2025

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Written 22 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

boblatif1

London, United Kingdom

52 contributions

Cancelled flight with no after care at all. Complete Joke.

Lahore - KarachiDomestic

Cancelled my flight by email and gave me no alternative or way of resolution. The provided telephone number doesn't work and any other number I found was not answered. What a pointless waste of time and energy. Would never recommend

Date of travel: February 2025

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Written 21 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Badar M

1 contribution

My Worst Experience with SereneAir – Karachi to Islamabad

Karachi - IslamabadDomestic

**Review: My Worst Experience with SereneAir – Karachi to Islamabad** My experience with SereneAir was, without a doubt, the worst travel experience of my life. I traveled from Karachi to Islamabad, and it was an absolute nightmare from start to finish. The flight was initially delayed, and when I tried to contact their customer service for assistance, I was met with complete incompetence. I tried every possible channel – their customer service numbers, email, online chat, and even their UAN numbers – but none of them were helpful. There was no response whatsoever, leaving me stranded and frustrated. After exhausting all options, I had to go to the airport myself to reschedule my flight. I managed to change it to a flight three days later, scheduled for 11:30 PM. However, when I arrived at the airport with my mother, we were informed that the flight had been delayed again, this time until 4:00 AM. Instead of waiting for five hours, I decided to return home. I finally made it back to the airport at 3:00 AM, only to face further delays and confusion. This entire ordeal was exhausting and completely unacceptable. The lack of communication, poor customer service, and constant delays made this the most frustrating experience I’ve ever had with an airline. My simple suggestion to anyone considering SereneAir: **DO NOT USE THIS AIRLINE**. Their service is unreliable, unprofessional, and utterly disappointing. Save yourself the trouble and choose a better airline for your travels. I will never fly with SereneAir again, and I strongly advise others to avoid them as well.

Date of travel: February 2025

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Written 19 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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