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LEVEL


933 reviews
Headquarters: Waterside PO Box 365, UB7 0GB Barcelona Spain 33901810600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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933 Reviews from our TripAdvisor Community

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933 reviews from our community

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Showing 269: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

Worst airline experience I have ever received in my life! They changed the date and time of my flight and never notified me! Their customer customer service agents are absolutely USELESS AND RUDE. They had my fiance and I stuck in Paris and they expected me to buy another flight on my own! We're still at the airport trying to...

Date of travel: December 2018
More 
International Economy Paris - Newark

Helpful?
Thank Michael L
1 review
Reviewed 2 days ago
NEW
via mobile

I Will NEVER fly with this horrible airline again! They should be shut down! I paid for my tickets they Expedia.com to spend a week in Paris on vacation. The flight coming home was a NIGHTMARE! The airline cancelled our original flight and re-booked us 3 days after. No notification NOTHING! We get to the gate to check in to...

Date of travel: December 2018
More 
International Economy Newark - Paris

Helpful?
Thank Lolabunne
New Jersey
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 3 days ago
NEW

My first and last time I will fly low cost, especially LEVEL! I’ve gone to France once or twice a year for the past 30 years and typically fly renown airlines such as Air France, United, Lufthansa, Delta, etc.. This time I booked this flight because of short notice booking via kiwi.com and because the round trip was $200 cheaper...

Date of travel: December 2018
More 
International Economy Newark - Paris

Helpful?
Thank hoolala123
Northeast
Level 3 Contributor
8 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Was a little nervous after reading several reviews on this airline. No need to be. The flight left Boston 40 minutes late do to no runways but we arrived in Barcelona on time. The crew were very friendly and efficient. We were served 2 meals much to our surprise since we were flying economy and weren’t expcting anything. The entertainment...

Date of travel: December 2018
More 
International Economy Boston - Barcelona

Helpful?
Thank alfrank
1 review
Reviewed 5 days ago
NEW

Hi, I had a hassle free experience flying with LEVEL. The music playlist while de-boarding just amazing! Can you please let me know the link to the playlist. One of the song was - Love you something but I could not find that. It would be so grateful of LEVEL if you could share the playlist. Thanks

Date of travel: November 2018
Europe Economy Vienna - Paris
Helpful?
Thank Nidhi7692
Boston
Level 1 Contributor
1 review
Reviewed 6 days ago
NEW

Hi, I am really hoping that you see this review and can send me the phone or e-mail of someone to contact. I am giving the airline an average rating at this time as we have not flown and just trying to resolve a booking concern. I am trying to change my flight from economy to premium for a date...

Date of travel: December 2018
More 
International Economy Boston - Barcelona

Helpful?
Thank ppecorar
Barcelona, Spain
Level 6 Contributor
192 reviews
88 helpful votes
Reviewed 1 week ago
NEW
via mobile

Level is a typical spanish corporation product. You change the name, you take a direct flight Buenos Aires-Barcelona without competence, and erase any previous service included (food, drinks, blanket, earphones), you don't change the price but now it's low cost...

Date of travel: December 2018
International Economy Buenos Aires - Barcelona
Helpful?
Thank Paubcn06
LEVEL, Manager at LEVEL, responded to this review

Hi. We're a little confused as we haven't changed our name. We launched as LEVEL in 2017 and the flights from/to Barcelona are operated by Iberia. We offer customers a choice of whether they want to purchase meals before they fly or they can purchase them on board (as and when they want). Iberia fly direct from Buenos Aires to...

Date of travel: December 2018
More 
International Economy Buenos Aires - Barcelona

Hopewell, New Jersey
1 review
1 helpful vote
Reviewed 1 week ago via mobile

I have been flying for 25 years and I have never been subjected to this much ridicule and treated unprofessionally as this airline staff and their so called contractors/handlers. We were flying from EWR to ORY on Premium Economy on 6th December night for a business trip with my wife. We arrive 2 hours early and check-in , drop our...

Date of travel: December 2018
More 
International Premium Economy Newark - Paris

Helpful?
1 Thank 445sidharthas
Riverside, California
Level 4 Contributor
51 reviews
16 helpful votes
Reviewed 1 week ago

We inadvertently flew Level. When we purchased our standard coach tickets some months in advance, we were on an Iberia flight. When we arrived at the airport, a reorganization had taken place and we were now on Level, the new stripped-down economy airline of the Iberia/Vueling group. We were not informed of this change prior to our arrival at the...

Date of travel: October 2018
More 
International Economy Boston - Barcelona

Helpful?
Thank prettylilly
LEVEL, Manager at LEVEL, responded to this review

Hi prettylilly. Thanks for your review and we'd like to address a couple of things about your experience. You don't say who you booked your flight with and it's a legal requirement that they disclose who you're travelling with so if that's not the case, you'll need to speak to them about not being advised and we're sorry you weren't...

Date of travel: October 2018
More 
International Economy Boston - Barcelona

Boston, Massachusetts
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 1 week ago

We booked our trip to Spain specifically after finding the great rates offered by Level. After reading the reviews I was a bit nervous, so we went in with no expectations - only to have them blown away. I had previously called customer service to see about arranging seats in advance and they very kindly set us up in the...

Date of travel: November 2018
More 
International Economy Boston - Barcelona

Helpful?
1 Thank Stacey_L_0555
LEVEL, Manager at LEVEL, responded to this review

Hi, we're so glad that the reviews did not put you off and you tried us out for yourself. We're so happy that you had a great experience. We hope to see you again!

Date of travel: November 2018
More 
International Economy Boston - Barcelona

See travel tips for airlines
“If flying economy you are likely to receive a seat in the back of the plane. We were able to change our seat to th front free of charge”
alfrank, 12 Dec 2018 | Read review
“Fly another airline.”
prettylilly, 6 Dec 2018 | Read review
“Utilize their excellent customer service to arrange seats in advance.”
Stacey_L_0555, 4 Dec 2018 | Read review
“Weigh and measure your carry-on, pack snacks, and arrive early to check-in.”
tatyanad730, 29 Nov 2018 | Read review
“If you have low expectations, and plan ahead, you won't be disappointed.”
maitaimike2015, 27 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About LEVEL
Founded in 2017, LEVEL is a low-cost carrier based at Barcelona-El Prat Airport (BCN), Paris Orly (ORY) and Vienna (VIE). It offers long-haul flights from Barcelona to: Buenos Aires (EZE), Argentina, Santiago de Chile (SCL), and New York (JFK); Boston (BOS) and San Francisco (SFO) in the United States. It also offers direct flights between Paris Orly (ORY) and New York, Newark (EWR), Montréal (YUL), Martinique (FDF) and Guadeloupe (PTP). From Vienna LEVEL flies to a number of other European cities.

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