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Citilink

1,227 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72, Jakarta, Jakarta Indonesia 11410
Overview
3.51,227 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Citilink
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72, Jakarta, Jakarta Indonesia 11410

Airline Summary

Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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1227Reviews
479Photos
100Tips

Reviews
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John S wrote a review 15 May
Queenstown, New Zealand2 contributions1 helpful vote
Batam - Jakarta
Domestic
Ticket was bought and paid for, debited from my credit card. I never received a confirmation email, and I was unable to write own the confirmation number before it disappeared from my computer. Their website is not at all user friendly, iti is virtually impossible to get assistance by phone. Even Lion Air is easier and more user friendly.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sean A wrote a review Apr 2024
1 contribution
Denpasar - Perth
International
Arrival time estimated 2:20am , actual arrival time 3:30am , says it all really. So advised choose better :))))))))))))
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Craig F wrote a review Apr 2024
1 contribution
Denpasar - Lombok
Southeast Asia
The flight has been rescheduled by 4.5 hours! This will not allow me to make an international connection. I have spent 1.5hrs on hold and communing via whatsapp with them to only finish back at the beginning. There is zero customer service with this airline!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Meander26653040469 wrote a review Apr 2024
1 contribution1 helpful vote
Palembang - Jakarta
Domestic
I will never trust this airline anymore April 14, 2024, PLM-CGK Ordered ticket (initial) at 17.35, rescheduled to 18.05, rescheduled again to 19.30 and finally delayed until 20.45. And the actual departure was at 21.15 There is no compensation whatsoever from the departure airport staff and THEY ONLY ASKED US TO BE PATIENT. I tried to contact live chat and there was no result, they suggestion is to ask for information from their staff at the departure airport which it seemed like they were passing the buck. Yes, very uncomfortable, loss of time and material.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kye E wrote a review Apr 2024
1 contribution
Perth - Denpasar
International
I booked family holiday fights with Citilink. They cancelled my flights and sent me a otp voucher code I tried to rebook multiple times and requested my flights and extra luggage and seats paid be reinstated. No one will help us. I try to rebook it but the voucher does not work. I don’t even know if they gave me 100% of our payment back
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John S wrote a tip 15 May
"better to buy y0our ticket from a third party, like Traveloka. At least that way you can communicate with someone before your flight."
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Kye E wrote a tip Apr 2024
"DO NOT BOOK"
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Dr B wrote a tip Apr 2024
"Best advice: Go with AirAsia and avoid Citilink at all costs!"
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Kevin W wrote a tip Mar 2024
"Use another carrier"
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Axel S wrote a tip Mar 2024
"Avoid this airline until they change the pricing for the luggage "
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Mon, 03/06
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Mon, 10/06
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