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Viva Air (Colombia)
Headquarters: Calle 77, #11-19, Piso 5, Bogota, Bogota Colombia 110221
Overview
2.02,535 reviews
Legroom
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Onboard Experience
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About Viva Air (Colombia)
Headquarters: Calle 77, #11-19, Piso 5, Bogota, Bogota Colombia 110221

Airline Summary

Viva Air (VH) is a low cost airline operating within Colombia plus also on routes to Lima and Miami. Flight operations are performed with Airbus A320-200 aircraft configured with 180 standard seats. A note of interest is that the airline commenced service in 2012 and is the result of the founder's Stanford University degree project.
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2535Reviews
308Photos
100Tips

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warren b wrote a review Dec 2023
1 contribution1 helpful vote
Oaxaca - Puerto Escondido
Domestic
I was nervous about flying viva after reading the reviews but I was very pleasantly surprised. I purchased the vip seat they offered in the front rows mainly so I would have carry on space. They were on time, the airplane was like new and the staff was great. The food they sold was good . Just remember, you are on a low cost airline, everything is a little extra, you carry your bags upstairs to board and no frills, I will fly viva again!
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Dorothee G wrote a review Jul 2023
1 contribution1 helpful vote
Quito - Cancun
International
Worst airline company. Never using it again. They’re charging crazy extra fee for the 10$ tax to enter mexico. Cheap company.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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sfsfsf s wrote a review Mar 2023
1 contribution
Houston - Los Cabos
Mexico
Economy
THIS IS THE WORST AIRLINE I HAVE EVER FLOWN!!!! My flight was canceled twice, and they did not provide any help i.e., hotel, food, or connections. The front desk did not speak enough English to help get you to your destination. I was stuck in Monterrey, Mexico overnight without a hotel and I don't speak Spanish. When we left Cabo, the front desk told us we were going to get a hotel from the airline and a food voucher. This was not the case leaving several of us stranded. I will never fly this airline again,
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Juliana M wrote a review Mar 2023
1 contribution
Bogota - Santa Marta
Domestic
Economy
Viva Air is the WORST AIRLINE IN THE WORLD. I have flown with more than 30 airlines around the world, but I never had such a nightmarish experience as I did with this airline. I bought a basic ticket for my brother or so I thought. This ticket included a backpack only. I unselected all preselected options in their website to make sure the price wouldn’t go up. I had to do this more than 8 times as the website kept adding things that I hadn’t selected. On my 8th or so attempt, I went to pay, the price was showing correctly, but on the window you have to pay, they don’t show the total price. The surprise came after I paid, The price I was charged was much higher than the original price. I also saw the ticket wasn’t for a basic flight but more for a business type of flight or M tariff as the airline calls it that included a bunch of services that I didn’t select including bags, insurance, priority boarding, seat selection, free check in at the airport, refundable ticket w/o penalty and other stuff. I was so surprised and aggravated by this and I contacted the airline right away. They never answered their phones neither in Medellin where I bought the ticket nor I’m Bogota or other cities in Colombia and much less a number I found for them in the US. I then tried to chat with them online to no avail. They wouldn’t answer my questions or they would end the chat in the middle of it or just go quiet. I was a miserable experience. I couldn’t cancel the flight because the trip was for the next day and the time didn’t allow for searching for more tickets. I was stuck with it and I never received an answer from the airline even though I wrote a detailed letter to them asking them to reimburse me for the extra costs they added to the ticket. It’s been weeks I wrote to them and I still haven’t received and answer or my money. AVOID THIS AIRLINE AT ALL COSTS!! It is ABSOLUTELY the WORST airline ever!!!
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Date of travel: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sergniooooooooooooooooooo wrote a review Feb 2023
9 contributions3 helpful votes
Medellin - Lima
South America
Economy
Still horrible. I hate this company. I'd rather see them go out of business and pay x2 for flights for the rest of my life than to experience this airline again.
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Date of travel: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Las alas del Vivacolombia
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warren b wrote a tip Dec 2023
"Pay for the seats in front it includes your carry on and insures you have space in the overhead and generally improves the whole experience "
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sfsfsf s wrote a tip Mar 2023
"Never fly with this airline!!!! No matter what the price is."
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Paul R wrote a tip Feb 2023
"Choose Avianca"
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Pilar V wrote a tip Jan 2023
"Book with Avianca!"
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Filippo F wrote a tip Jan 2023
"go for LatAm or Aeromexico"
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