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Volotea


9,016 reviews
Headquarters: Travessera de gracia 56, 4th floor Barcelona, Spain, 08006 Barcelona Spain +34 902 737 717 17 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,016 Reviews from our TripAdvisor Community

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9,016 reviews from our community

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Showing 899: English reviews
Verona, Italy
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

We were traveling with a 3 year old boy. Delayed and landed in Minorca instead of Mallorca for a rain (all other airlines just flew half an hour above Palma and then landed). Left 3 hours in the airplane without explanation. Put on a bus, then on a very slow ship to Maiorca. Arrived at midnight on the other side...

Date of travel: August 2018
More 
Europe Economy Verona - Palma de Mallorca

Helpful?
Thank LidiaidiL
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Hi LidiaidiL, we are really sorry to hear you did not have a great experience and please accept our sincere apologies for any inconvenience caused. We inform you that you can send us a claim through the form you will find in our web page. We can assure you that this does not reflect the quality of service we wish...

Date of travel: August 2018
More 
Europe Economy Verona - Palma de Mallorca

Singapore
Level 2 Contributor
8 reviews
Reviewed 1 week ago

Checked in was messy. Changed checked in row but no control of queue. Staffs at check in counter were not the friendliest. Flight delayed for almost 2 hours. Luggage lock was damaged (although we only found out in the hotel). Wrote to Volotea but no response, Cabin crew were friendly. Flight was fine.

Date of travel: December 2018
Domestic Economy Santorini - Athens
Helpful?
Thank edngsl
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Thank you for providing us your feedback about your experience. We are sincerely concerned and apologize we fell short on your expectations in some area. We are sorry to hear about your flight delay and your damaged luggage. It is our priority to offer a high quality of service to our passengers. We hope we can do better next time....

Date of travel: December 2018
More 
Domestic Economy Santorini - Athens

luxembourg
Level 5 Contributor
39 reviews
17 helpful votes
Reviewed 2 weeks ago via mobile

I usually travel without checked luggage, getting on and off the plane is fast and easy. A little plus if landing in Nice is that Volotea docks at terminal 2 and it’s only steps away from car rentals offices whereas if you land on terminal 1, you’ll have to take the free shuttle bus.

Date of travel: December 2018
Europe Economy Luxembourg - Nice
Helpful?
Thank josieontheroad
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Hi josieontheroad, we strive every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to see you again on our flights! Best regards,

Date of travel: December 2018
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Europe Economy Luxembourg - Nice

Hendaye, France
Level 6 Contributor
262 reviews
79 helpful votes
Reviewed 2 weeks ago via mobile

Flights are really cheap (if you are travelling without check-in luggage and without assigned seats) No delays, both of our flights arrived a little early. Staff were helpful and friendly. Great value for money! I will fly Volotea again.

Date of travel: November 2018
Europe Economy Bordeaux - Prague
Helpful?
Thank jenkle89
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Hi jenkle89, we strive every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to see you again on our flights!

Date of travel: November 2018
More 
Europe Economy Bordeaux - Prague

Chicago, Illinois
Level 2 Contributor
2 reviews
Reviewed 3 weeks ago via mobile

I booked my first Volotea flight from Genoa to Naples for about $70 with the option to choose my seat, have a snack on board and check a bag. I didn’t end up checking a bag. Overall the experience was better than expected. The flight was on time and service on board was great. The only issues I had were...

Date of travel: November 2018
More 
Domestic Economy Genoa - Naples

Helpful?
Thank K8762KVamandaf
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Hi K8762KVamandaf, we strive every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to see you again on our flights! Regards,

Date of travel: November 2018
More 
Domestic Economy Genoa - Naples

Athens
Level 1 Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Offensive personnel in santorini They were shoutting to passengers and had one way communication only 2.5 hours delay on flight. In the end we paid more than other airlines for that flight Lets hope ot doesnt happen a lot

Date of travel: November 2018
Domestic Economy Santorini - Athens
Helpful?
Thank epp654
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Thank you for providing your feedback and let us know about your experience. We are sincerely concerned and apologize that we fell short on your expectations in some area. We work very hard to offer our passengers a high quality service and we would like to know more about your experience. Your comments will help us to improve services offered...

Date of travel: November 2018
More 
Domestic Economy Santorini - Athens

2 reviews
3 helpful votes
Reviewed 3 weeks ago

Good flying conditions and flights on time. Good value for money. I'd recommend the airline to anyone without any hesitation.

Date of travel: October 2018
Europe Economy Nantes - Palermo
Helpful?
1 Thank naila f
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Thanks for the awesome review, naila f! We are happy to hear that you had a pleasant flight with us. See you soon on board again! Regards,

Date of travel: October 2018
More 
Europe Economy Nantes - Palermo

santorini greece
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 4 weeks ago

I often choose the company for this trip and they were always perfect and on time, great price also, so all in one perfect.

Date of travel: November 2018
Domestic Economy Athens - Santorini
Helpful?
Thank bestSantoriniGreece
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Thanks for the awesome review, bestSantoriniGreece! We are happy to hear that you had pleasant flights with us. See you soon on board again!

Date of travel: November 2018
More 
Domestic Economy Athens - Santorini

Vancouver, Canada
Level 2 Contributor
9 reviews
Reviewed 4 weeks ago

Volotea had a good flight time to Athens from Venice. The plane was a very new Boeing in excellent condition. We were able to reserve the exit row for only 4euro's per person. The air hostesses were friendly and they even served a drink and a snack. The flight was exactly on time. The price was very reasonable, but to...

Date of travel: October 2018
More 
Europe Economy Venice - Athens

Helpful?
Thank lotus S
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Hi lotus S, we strive every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to see you again on our flights!

Date of travel: October 2018
More 
Europe Economy Venice - Athens

2 reviews
1 helpful vote
Reviewed 4 weeks ago

I was overbooked on my way home from Greece, they made me miss my connecting flight in Athens, gave me some BS food card that was empty, and their customer service is truly horrible. Because of their business practice of overbooking a flight with probably 80 people on it, myself and 2 other people had to buy new connecting flights,...

Date of travel: October 2018
More 
Domestic Economy Santorini - Athens

Helpful?
1 Thank Logan D
Volotea, Director de Relaciones con Clientes at Volotea, responded to this review

Thank you for providing us your feedback about your experience. We are sincerely concerned and apologize we fell short on your expectations in some area. It is our priority to offer a high quality of service to our passengers. So please contact us by email through the form that you will find on our website and we will be happy...

Date of travel: October 2018
More 
Domestic Economy Santorini - Athens

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