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LATAM Airlines


29,040 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,040 Reviews from our TripAdvisor Community

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29,040 reviews from our community

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Showing 3,012: English reviews
Level 5 Contributor
55 reviews
4 helpful votes
Reviewed yesterday
NEW

Well may be just the present crew, it was not as friendly then Aeromexico, sorry to say. But cannot really complain.

Domestic Economy Lima - Cusco
Helpful?
Thank Steve P
Lewisville, Texas
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

Booked on line via Expedia. Everything appeared normal until trying to check in at the airport kiosk. We were unable to do it and then needed to see an agent. Apparently somewhere in the fine print there must be something about baggage. We were unaware that out ticket did not cover checked bags and then needed to get in line...

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Domestic Economy Cusco - Lima

Helpful?
Thank EPFANZ
San Diego, California
2 reviews
Reviewed 2 days ago
NEW

Very nice flight. On this leg (Lima to LA) we had full access to individual seat screens with many options for games, movies, etc. Both lunch and dinner were served and the food was great! Also took Latam on a couple of short hops within Peru. No problems whatsoever.

International Economy Lima - Los Angeles
Helpful?
Thank retiredtravellerSD
Tavares, Florida
Level 3 Contributor
22 reviews
15 helpful votes
Reviewed 2 days ago
NEW

We booked a trip to Peru through Tripmasters. The trip included air transportation with LATAM. LATAM would only communicate with Tripmasters and they advised us 3 days before our return that LATAM had cancelled our flight from Cuzco to Lima and also our flight from Lima to Orlando. They offered 2 optional replacement flights. The most attractive was to fly...

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International Economy Cusco - Orlando

Helpful?
Thank JimP32778
Atlanta, Georgia
Level 4 Contributor
36 reviews
20 helpful votes
Reviewed 3 days ago
NEW

WOW! this is was flying used to be...focus on the customer experience and attention to detail, feel respected and appreciated as a customer; bags, meals, entertainment, pillow and blanket included, flight attendants with a great attitude and competitive price, 4 on time flights and connections ...I am glad to find an airline that knows how to treat their customers.

International Economy Miami - Bucaramanga
Helpful?
Thank HappyTraveler201
1 review
Reviewed 3 days ago
NEW
via mobile

LATAM sent me an email three weeks before a scheduled flight saying the flight had been cancelled. After three days of being on hold and trying various customer service numbers, I had still not spoken to anyone. The flight was still online, and I could even repurchase the exact same flight. I continued with my international travel, and checked in-person...

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Domestic Business Class Punta Arenas - Santiago

Helpful?
Thank Jennifer W
London, United Kingdom
Level 2 Contributor
9 reviews
Reviewed 3 days ago
NEW
via mobile

Arrived at Cusco Airport to discover that the plane had gone. The check-in time on the tickets was wrong for the 12 members of our group and also a group of French travellers who suffered the same fate. Did LATAM not realise that there was a problem when most of the passengers for the flight didn't turn up?

Domestic Economy Cusco - Puerto Maldonado
Helpful?
Thank Alan T
Athens, Greece
Level 6 Contributor
105 reviews
35 helpful votes
Reviewed 3 days ago
NEW

the treatment on air is as usual very good. My objection is on what happens to the ground. Latam people refuse to make announcements on flights, gates, priority etc in English. They do it only is Spanish. Even when you protest, they choose to ignore you and continue in English.

Domestic Economy Santiago - Punta Arenas
Helpful?
Thank Pavlos1949
Budapest, Hungary
Level 6 Contributor
186 reviews
33 helpful votes
Reviewed 5 days ago
NEW

Got this flight as it was the cheapest going. I was very impressed, the plane appeared brand new! The inflight entertainment was great, with a large tv in the seat in front. No food/ alcohol for free, but that's a budget flight!

Domestic Economy Madrid - Ibiza
Helpful?
Thank Chris W
Brisbane, Queensland, Australia
Level 5 Contributor
57 reviews
21 helpful votes
Reviewed 5 days ago
NEW

We had a few internal flights with Latam and have no complaints... Smaller planes means less room, however we weren't uncomfortable, the service was good.. Most of the pilot instructions were done in English and Spanish, and the crew had excellent English themselves... The food was good, albeit Spanish influenced, naturally.. Funnily, when the plane hits the tarmac on landing,...

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Domestic Economy Lima - Cusco

Helpful?
Thank Janet M
See travel tips for airlines
“Don't fly this airline.”
JimP32778, 18 Oct 2018 | Read review
“DEMAND that they announce all the information in English as well. They know how to do it, they simply choose not to do so.”
Pavlos1949, 17 Oct 2018 | Read review
“Dont push the carryon limits, they really dont have a lot of overhead space..Seriously”
JanetM38, 15 Oct 2018 | Read review
“Just 4" more space will be good”
ZJLimited, 15 Oct 2018 | Read review
“Pay for priority service”
pbandcb, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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