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LATAM Airlines


30,216 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30,216 Reviews from our TripAdvisor Community

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30,216 reviews from our community

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Showing 3,253: English reviews
Australia
Level 4 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

I have flown to South America approximately 20 times, using the majority of airlines available. Everytime I fly with LATAM, it is always the best flight!! They have a South American menu, to get you in the mood & a wine list dedicated to the regions you are flying. Plus, they are the most connected airline throughout South America (I...

Date of travel: March 2018
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International Business Class Sydney - Santiago

Helpful?
Thank tysontravel
Buenos Aires, Argentina
Level 4 Contributor
31 reviews
1 helpful vote
Reviewed yesterday
NEW

Although we have a delay due to G20, the flight was very good and the service was ok. The staff was very polite and we arrived at Miami without any problem

Date of travel: December 2018
International Business Class Buenos Aires - Miami
Helpful?
Thank Silvina D
Cuenca, Ecuador
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

We had to do a run into Quito to finalize our visas and pick up four bags. Flight to Quito left on time, gate attendants were more than helpful with us and our kids. Very accommodating and gracious. In flight service was excellent and unexpected on such a short flight. Bag of chips each for the girls and a beer...

Date of travel: November 2018
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Domestic Economy Cuenca - Quito

Helpful?
Thank ryvanarsdale
Level 1 Contributor
1 review
Reviewed 2 days ago
NEW

We had 11 flights from Australia around South America with Latam. No trouble with the last 2 as they were reticketed twice but it took up to an hour to check in for the other 9. Before the 2nd flight the girl claimed we had no flights booked at all and they overbooked our flight to the Galapagos and sold...

Date of travel: November 2018
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International Economy Melbourne - Santiago

Helpful?
Thank DaleF259
London, United Kingdom
Level 4 Contributor
42 reviews
9 helpful votes
Reviewed 2 days ago
NEW

London São Paulo on a rather aged B777 Latam Brasil very rapid connection São Paulo met off plane escorted to connecting flight it was very tight for time but it left as scheduled. Latam Chile to Punta Arenas on an airbus very little food service which you had to buy. Made 3 other Latam flights all left on schedule return...

Date of travel: November 2018
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International Economy London - Punta Arenas

Helpful?
Thank giclee_10
Pueblo, Colorado
1 review
Reviewed 2 days ago
NEW
via mobile

What a terrible airline. I didn’t even fly with them. They involuntarily change my flights and after being on the phone with 6 different no service reps and wasted 20 hours of my life they couldn’t change my flights. It was impossible for them. I decided to cancel reservations after I was told I could get a refund. It’s been...

Date of travel: December 2018
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International Economy Denver - Lima

Helpful?
Thank T176PJshannons
San Francisco, CA
Level 4 Contributor
40 reviews
13 helpful votes
Reviewed 2 days ago
NEW

My flight is a few months away. Online booking with LATAM on their U.S. website was fairly easy but... when I received email reservation confirmation my first flight had changed to one day earlier. I am certain I entered the correct travel date during the booking process. It took over an hour on the phone (mostly on hold) plus "case...

Date of travel: December 2018
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Domestic Premium Economy Buenos Aires - El Calafate

Helpful?
1 Thank Saganorth
Level 6 Contributor
104 reviews
55 helpful votes
Reviewed 2 days ago
NEW
via mobile

My flight was delayed two hours. No reason why at all. Then on the flight no reason was given or an apology for the delay. I got to Say Paulo for my connection and no one was helping to see if my flight to Miami was still there. NO CUSTOMER SERVICE at all. Will avoid this airline at all cost.

Date of travel: December 2018
International Economy Salvador - Miami
Helpful?
1 Thank MollyJJM
St. Augustine, Florida
Level 5 Contributor
66 reviews
18 helpful votes
Reviewed 2 days ago
NEW

I was very impressed with the airlines. It was an overnight flight and the seats were comfortable enough that I actually got to sleep a bit. Beverages with the meal included beer and wine along with typical sodas and water. The dinners were fair - after all it is airplane food. The breakfast could use some improvement. The service was...

Date of travel: November 2018
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International Economy Miami - Buenos Aires

Helpful?
Thank Maria R
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Airline loses my luggage and makes me call, but it takes at least 30 minutes before they direct your call to someone. Then, the airline tells me to go back to the airport at midnight to get my luggage. Lies, my luggages didn’t arrive until the last day of my visit. They’ve also stolen out of my carry on last...

Date of travel: December 2018
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International Economy New York City - Sao Paulo

Helpful?
1 Thank Worldtravelerdrew
See travel tips for airlines
“Just Remember you are not flying with an American company”
ryvanarsdale, 16 Dec 2018 | Read review
“Check your flight confirmation carefully for incorrect travel dates.”
Saganorth, 15 Dec 2018 | Read review
“Arrive early to chack-in, they are really slow in this process”
jheredia3, 10 Dec 2018 | Read review
“Avoid LATAM at all costs.”
Connector681817, 9 Dec 2018 | Read review
“Do NOT fly internal flights with LATAM. International is better than QANTAS.”
Z9796QRrobw, 8 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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