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LATAM Airlines

Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
00 56 600 526 2000
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Overview
3.53.5 of 5 bubbles41,760 reviews
Travellers' Choice 2018 Winner
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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41760Reviews
6400Photos
100Tips

Reviews
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Traveller rating
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Popular mentions
Alan B wrote a review Yesterday
Boynton Beach, Florida5 contributions
1.0 of 5 bubbles
Miami - Santiago
International
The Most Incompetent airline!
The flight was to leave at 9:45 PM delayed the gate had no idea why other than it was in the cargo terminal. Flowed by the crew is in the airport where unknown. With drinks , water or food !!! Note this was business class. Finally departed apron, 1AM dinner was served at that time. The gate personnel had had zero idea what was going on. Other than DEFLECT DEFLECT & DEFLECT.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adventure56526089756 wrote a review 7 Dec
2 contributions
1.0 of 5 bubbles
Sydney - Auckland
Trans-Tasman
Would never Fly Latam EVER... Paid for Qantas and got the most Budget Airline ever - Ripped off Big Time
I booked Qantas and ended up on Latam - They upgraded me to Premium Economy which I thought was awesome... Ho0wever, I would have hated to see what Economy was like as Premium Economy was awful... The crew didn't offer drinks of any kind until they gave the meal which was pasta and sauce and a tiny like 1cm by 1cm piece of stale bread. So very disappointed in the flight and the fact I paid Qantas rates and got a crappy Latam flight - would not recommend EVER....…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Janet C wrote a review 7 Dec
51 contributions6 helpful votes
5.0 of 5 bubbles
Santiago - Miami
International
LATAM is a top-notch carrier with wonderful, personal service
We've been happy with all the long-haul/international flights we've taken on LATAM -- this was our sixth. The flight crew in business cabin was EXCEPTIONAL: Marcos and Claudia did a FABULOUS job! We felt welcome, appreciated and well-cared for. Marcos had asked as attendants always do whether I wanted to be awakened for meals if I was sleeping. I'd said no, but when I did arise, I'd LOVE a cup of espresso. Thirty min before landing, I got up to brush my teeth and there he was, handing me a cup of the elixir I adore. And as we were walking through the airport after de-boarding, we saw Claudia sprinting down the hall to give a fellow passenger his cellphone which had fallen onto his seat. So above-and-beyond level of service!!! And lie flat seats are on par with other airlines on which we enjoy traveling…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julie D wrote a review 7 Dec
1 contribution
3.0 of 5 bubbles
Lima - Los Angeles
International
No Bittled Water for 9-hr Leg if Flight!
We had gone thru security in Mendoza, Argentina for the 1st leg of our 3-leg flight to SEA. Bought water for our 9-hr leg from Lima to LAX. Boarding at gate, our carry ons were physically searched (which slowed boarding immensely) and all water was taken away (even though we just bought it at the airport terminal. Had to ask for water repeatedly on flight. Not cool!…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marina T wrote a review 6 Dec
St. Petersburg, Florida8 contributions
1.0 of 5 bubbles
Cusco - Lima
Domestic
Bad customer service
Terrible customer service. As you can see in the picture, my bag fit in the carry with my travel pillow and they still made me check it. They were very rude.
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adventure56526089756 wrote a tip 7 Dec
1.0 of 5 bubbles
"Do not Fly Latam, they are as bad as or worse than Phillipine Airlines...."
Janet C wrote a tip 7 Dec
5.0 of 5 bubbles
"Opt for business class if at all possible on overnight flights."
swareing wrote a tip 3 Dec
1.0 of 5 bubbles
"Choose another airline!"
Sinisa C wrote a tip 1 Dec
1.0 of 5 bubbles
"Stay away from LATAM"
GEORGE K wrote a tip Nov 2024
2.0 of 5 bubbles
"Tip : do NOT fly with them !!!"
…
Showing results 1-5 of 100
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