Sorry to hear you found your rafting experience less than satisfactory. The road in can be quite scary, but we do address that in our briefings we announce to everyone right after check in. We go over that the road has incredible scenery, but it is quite narrow and steep so if anyone is afraid of heights to not sit in a window seat. Our drivers have extensive training before they are able to drive that road. As far as the rafting goes, we take safety very seriously and have strict protocols in place, but even with those there is still an aspect of unpredictability involved when dealing with outdoor adventure activities as there are always aspects out of our control. That rock slip had just happened and it was a new experience for the guides, and although they run that trip everyday and are very well trained; a new rapid can be challenging, and unfortunately there was a flip. We spoke with the guides and the trip was delayed to assess the new section a bit more thoroughly than usual, and the guide that flipped did say he had trouble getting the boat flipped back over. He said the difficulty was largely due to a lot of the customers hanging on to it even when he instructed them not to, so he was not able to flip the boat back over in time for everyone to get back in before taking a swim in a few rapids. These things do happen as that is the risk you take with rafting, our guides do try to avoid this and do go over safety briefings with the whole group and on their individual boats in great detail before going through these rafting sections, but there are a few things just out of our control at times. We hope this has not put you off rafting, and if you are ever back in Queenstown that you will come out and try another trip with us.